Privacy Policy | iWild Casino

About this Privacy Policy

This Privacy Policy applies to information collected when you visit, register with or use iWild Casino services, including the website, player account area, games, promotions, customer support channels and related online features. It is intended to give players in Australia a straightforward explanation of how information is handled in connection with their casino account.

Personal information means information that identifies you or could reasonably be connected with you. The information handled by an online gambling site can vary depending on the services you use, the checks required for your account and the choices you make. Not every type of information will apply to every player.

iWild Casino may update this policy when services, technology or privacy requirements change. The current version published on the website is intended to describe the general approach to privacy. You should review this page from time to time, particularly if you continue using your account after an update.

Our general privacy approach

Collect information that is reasonably needed to provide and manage the services.
Use information for clear business, security, support and compliance purposes.
Take reasonable steps to protect information against unauthorised access, misuse, loss or alteration.
Keep information only for as long as it is needed for the relevant purpose or required by law.
Give players practical ways to ask questions and exercise applicable data rights.

Information we may collect and why we use it

When you create or use an account, iWild Casino may collect information you provide directly and information generated through your use of the services. The type and amount of information can depend on your account activity, the payment method selected, verification requirements and the support you request.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences, responsible gaming settings and other details needed to create and administer an account. This information helps provide access to the services, communicate with you, maintain account security and respond to account-related requests.

Verification information

To help confirm identity, age, location or eligibility, the site may request verification information or documents. These may include identity documents, proof of address or other information relevant to account checks. Verification material is used to support customer due diligence, prevent misuse and meet applicable legal and operational obligations.

Payment and transaction records

The site may handle information about deposits, withdrawals, payment methods, bets, gaming activity, account balances and related transactions. Payment details may also be processed by payment service providers. Transaction records help operate the account, investigate payment issues, identify unusual activity, support financial controls and maintain records that may be required by law.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This can include an IP address, browser type, device information, operating system, language preferences, approximate location, pages visited, session details and information about how features are used. This data helps keep the website working, improve performance, troubleshoot problems, protect accounts and understand general usage.

Support and communications

If you contact customer support or respond to a message, the site may keep the content of the communication, account details used to identify you and information about the issue. These records help investigate questions, resolve complaints, provide consistent support and monitor service quality.

Main purposes for using information

Create, verify, maintain and secure your player account.
Provide games, account features and requested services.
Process deposits, withdrawals and other account transactions.
Carry out identity, age, security, anti-fraud and responsible gambling checks.
Meet legal, regulatory, record-keeping and risk-management obligations.
Provide customer support and communicate important service information.
Improve website performance, usability and security.
Send marketing communications where permitted and where you have not opted out.

Sharing, security and retention

iWild Casino may share relevant information with service providers that help operate the website and account services. These providers may support hosting, technology, identity verification, payment processing, customer support, fraud prevention, security, analytics or communications. They should receive information only when it is relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where needed to protect players, the site or other people; investigate suspected fraud, account misuse or unlawful activity; enforce applicable terms; respond to a valid legal request; or meet an obligation that applies to the service. Information may be shared with professional advisers or business partners where there is a legitimate reason to do so and appropriate safeguards are considered.

Some service providers may process information in another country. Where information is handled by a third party or outside Australia, reasonable steps may be considered to support secure handling and appropriate protection. The practical arrangements can depend on the service involved and the location of the provider.

Keeping information secure

Reasonable technical, administrative and organisational measures may be used to protect personal information. These can include access controls, account security measures, monitoring, secure transfer methods and restricted access for staff or suppliers who need information for their role. No website, online account or electronic transmission can be guaranteed completely secure, so players should also protect their passwords and avoid sharing account access details.

How long records are kept

Information is generally kept for as long as it is needed for the purpose for which it was collected, to manage an ongoing relationship, resolve a dispute, protect the services or meet record-keeping requirements. Some account, identity, transaction and security records must be kept for a period required by law even after an account is closed. This means closing an account does not always result in immediate deletion of every record.

When information is no longer needed, it may be deleted, anonymised or securely disposed of, subject to any continuing legal, security or dispute-related requirement.

Cookies and similar technologies

iWild Casino may use cookies and similar technologies to remember preferences, keep account features working, support security, measure website performance and understand how visitors use the site. Cookies are small data files stored on your device by your browser. Some are necessary for core functions, while others help with analytics, personalisation or communications.

Cookies may be set by the website or by service providers working on its behalf. They can help recognise a returning device, maintain a session, reduce repeated steps and identify technical problems. The information collected through cookies may be combined with other technical or account information where this is permitted and reasonably needed for the relevant purpose.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block some or all new cookies, or receive a warning before a cookie is stored. Disabling cookies may affect the availability, security or performance of some website features, including account functions.

Your privacy rights and how to contact us

Depending on your circumstances and applicable requirements, you may have rights relating to the personal information held about you. These rights are not always absolute, and a request may need to be checked before information is released or changed. We may ask for reasonable information to confirm your identity and protect your account from an unauthorised request.

Requests you may make

Access: ask for information about the personal data held about you and, where appropriate, a copy of that data.
Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
Deletion: ask for your personal data to be deleted where there is no continuing reason to keep it.
Marketing consent: withdraw consent to marketing communications or ask for marketing messages to stop.
Information: ask questions about how your information is collected, used, shared or retained.

To exercise your rights or make a privacy enquiry, contact support@iwildcasino.wtf. Please explain what you are requesting and include enough information for your account or enquiry to be identified. Do not send payment passwords or other unnecessary sensitive information in an email.

A request to stop marketing can usually be made by using an unsubscribe option in a marketing message or by contacting support@iwildcasino.wtf. Stopping marketing does not necessarily stop service messages, account notices, security alerts, transaction communications or other information needed to operate the account.

If you request deletion or close your account, some information may still need to be retained for legal, fraud prevention, security, dispute resolution or record-keeping purposes. Where retention is required, the information will be kept only for the relevant purpose and handled in line with applicable privacy requirements.

If you have concerns about the way your information has been handled, contact support@iwildcasino.wtf so the matter can be reviewed. We aim to respond to privacy requests within a reasonable time, taking into account the nature of the request, the information needed to verify it and any applicable requirements.