Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and iWild Casino in relation to your use of the website, account services, games and related features. They apply whether you browse the website, register an account, make a deposit, place a wager or use any other service made available through the platform. If you do not agree with these terms, you must not use the website or its services.

Additional terms may apply to particular games, payment methods, promotions, competitions or other services. Any such terms will be displayed or made available before they apply to you. If an additional term conflicts with these Terms & Conditions, the additional term will generally apply to the relevant game, offer or service to the extent of that conflict.

You are responsible for reading the current version of these terms before using the website. iWild Casino may update, replace or amend the terms from time to time. Changes may be made to reflect legal requirements, changes to the services, security needs or operational improvements. Continued use of the website after an update means that you accept the revised terms. If a change is not acceptable to you, your available remedy is to stop using the services and follow any applicable account closure process.

Lawful use

You must use iWild Casino only where online gambling and access to the relevant service are lawful. Laws may differ between Australian states and territories and may also depend on your location, age and personal circumstances. It is your responsibility to check the laws that apply to you before registering or playing. Nothing on this website is legal advice, and these terms do not override any law, regulation or direction that applies to your use of the services.

2. Eligibility and player accounts

You must meet the minimum legal age for gambling in your location and must not use the website if you are under 18. You must also be legally capable of entering into a binding agreement. By opening or using an account, you confirm that the information you provide is accurate, complete and kept up to date.

Only one account is permitted per person unless iWild Casino has expressly approved otherwise. You must not create an account on behalf of another person, allow another person to use your account or transfer your account to someone else. You must not use an account for business purposes, syndicate activity or any other purpose that has not been approved.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Contact the relevant support channel as soon as possible if you believe that your account has been accessed without permission, your password has been compromised or account information is incorrect. You must not attempt to bypass security controls, use another person’s credentials or interfere with account verification.

Identity and verification checks

iWild Casino may ask you to verify your identity, age, location, payment method or source of funds. Verification can include requests for documents or information that are reasonably required for compliance, security, fraud prevention or responsible gambling purposes. You must provide information that is genuine, current and readable. An account, transaction or withdrawal may be restricted while checks are completed.

If information cannot be verified, appears inaccurate or indicates that you are not eligible to use the services, iWild Casino may suspend or close the account and take any other action permitted by law. Where appropriate, funds may be handled in accordance with applicable legal and compliance requirements. You must not attempt to open a new account to avoid a restriction, suspension, exclusion or verification request.

3. Games, wagers and payments

Games and wagers are offered subject to availability, technical operation and any specific rules displayed on the relevant game page. Before participating, you should review the available information about the game, including the way wagers are placed, how outcomes are determined and any applicable limits. A wager is generally treated as accepted when it is recorded by the platform, subject to the applicable game rules and these terms.

Game outcomes are determined by the relevant game system or random number technology, where applicable. You must not attempt to influence an outcome, exploit a fault or use software, devices or methods designed to obtain an unfair advantage. If a technical error, pricing error, display error or other obvious mistake affects a game or transaction, iWild Casino may void or correct the affected activity in accordance with applicable law.

Deposits and withdrawals

You may use only payment methods that are available through your account and that belong to you or that you are authorised to use. Payments must not be made using a method connected with unlawful activity, fraud, unauthorised access or another person’s financial account. iWild Casino may decline, delay or reverse a transaction where required for security, verification, payment processing or legal reasons.

Before requesting a withdrawal, you may need to complete account verification and satisfy any applicable transaction requirements. Withdrawals may be returned to an eligible payment method, subject to payment provider rules and compliance checks. Processing times can vary and are not guaranteed by these general terms. Your bank or payment provider may also apply its own fees, restrictions or exchange rates.

You are responsible for providing correct payment information and for any taxes, charges or reporting obligations that may apply to you. iWild Casino may retain records of transactions and account activity as required for legal, regulatory, security and operational purposes. Where a payment is disputed, reversed or found to be unauthorised, the relevant amount may be removed from the account and further action may be taken.

Promotions and offers

Promotions, bonuses and other offers are subject to their own terms. These may include eligibility requirements, participation limits, expiry periods, wagering conditions, game restrictions or withdrawal rules. You should read the specific promotional terms before accepting an offer. If promotional activity appears abusive, fraudulent or inconsistent with the relevant terms, iWild Casino may refuse, withdraw or amend the offer where permitted.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set a budget before you start and take regular breaks. Never gamble when you are under the influence of alcohol or other substances, upset, under financial pressure or trying to chase previous losses.

Tools and support options may be available to help you manage your play. Depending on the service, these may include deposit limits, wagering limits, activity reminders, time-outs or self-exclusion. You can also choose to stop using the account. If gambling is affecting your finances, relationships, work or wellbeing, seek independent help from an appropriate support service or health professional.

Unacceptable activity

You must not use the website for unlawful, fraudulent or abusive activity. You must not interfere with the website, introduce malicious code, scrape or copy data without permission, use automated tools to access the services, or attempt to disrupt other players’ use of the platform. You must not collude, manipulate games, use stolen payment details or engage in money laundering, identity fraud or any other prohibited conduct.

If iWild Casino reasonably suspects a breach of these terms, suspicious activity, a security risk or a legal or regulatory concern, it may suspend access, restrict transactions, cancel affected activity, close an account or investigate the matter. These actions may be taken without advance notice where immediate action is necessary. You must cooperate with reasonable requests for information connected with an investigation.

5. Website use, privacy and general provisions

The website and its content are provided for personal use. Content may include text, graphics, software, game interfaces, trademarks and other material belonging to iWild Casino or its licensors. You may view and use the website for its intended purpose, but you must not reproduce, modify, distribute, publish, sell or commercially exploit any part of it without permission.

Although reasonable steps may be taken to keep the website available and secure, continuous or error-free access cannot be guaranteed. Services may be changed, suspended or withdrawn for maintenance, security, technical problems, legal reasons or other operational requirements. You should not rely on the website as a replacement for your own records, financial planning or professional advice.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, process transactions, verify identity and age, prevent fraud, protect the platform, manage responsible gambling risks and meet legal obligations. By using the website, you acknowledge that electronic communications may be used for account, security and service-related purposes.

Liability and third-party services

To the extent permitted by law, iWild Casino is not responsible for losses caused by events outside its reasonable control, including internet failures, device problems, payment provider interruptions, telecommunications issues, malware or unauthorised access resulting from your failure to protect account credentials. Nothing in these terms excludes or limits a right or liability that cannot lawfully be excluded or limited.

The website may contain links, payment options or services provided by third parties. Those providers may have separate terms, privacy notices, fees and security practices. You should review their information before using them. iWild Casino is not responsible for the availability, content or performance of third-party websites or services, except to the extent required by applicable law.

Complaints, closure and applicable law

If you have a concern about your account, a transaction or the services, raise it through the available support or complaints process. Provide enough information for the matter to be reviewed, including relevant dates and transaction details where appropriate. A complaint may be assessed using account records, game records, payment information and other relevant material.

You may stop using the website and request account closure, subject to any necessary verification, outstanding transactions or legal retention requirements. iWild Casino may also suspend or close an account in accordance with these terms. Account closure does not remove obligations that arose before closure, including obligations relating to payments, unlawful conduct, disputes or information retention.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms are intended to operate together with applicable Australian law and any other mandatory law that applies to your use of the services.